This accessibility statement applies to Elmbridge Museum website.

This website is run by Elmbridge Museum. We want as many people as possible to be able to use this website. For example, that means you should be able to:


  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)


We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

The current Elmbridge Museum website which is the subject of this accessibility statement will be replaced by March 2021 with a newly developed website to meet AA-compliant standards. There is further information in the roadmap.

How accessible this website is

We know some parts of this website are not fully accessible:


  • No heading on the homepage
  • Contrast on main menu links at the top of every page
  • Cookie banner contrast
  • Contrast on ‘accessibility’ link at the top of every page
  • Zoom links on images
  • link in footer causes adjacent link accessibility error
  • There is currently no option to ‘skip repeated content’
  • Elements not highlighted on focus


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


We’ll consider your request and get back to you in seven working days.

For information about how to get to our sites please visit the venue links on the What’s On page. If you cannot view the maps or need any further information, please call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Ellie Darton-Moore, Museum Community Engagement Manager, or 01372 474586.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us on the Elmbridge Museum website.

We have an audio induction loop in our main reception.

Technical information about this website’s accessibility

Elmbridge Museum is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content, we will make sure our use of images meets accessibility standards.

Disproportionate burden

The museum has investigated the cost and resources required to fix the existing accessibility issues with the website.

Given that the museum is in the process of tendering for a supplier to re-develop the website to AA compliant standards we have deemed that this is a disproportionate burden within the meaning of the accessibility regulations.

The new website is due to launch in March 2021 (delayed due to Covid-19).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Heritage collections

The Regulations do not apply to the reproduction of items in heritage collections that cannot be made fully accessible because of either -

(i)            the incompatibility of the accessibility requirement with either the preservation of the item concerned or the authenticity of the reproduction; or

(ii)          the unavailability of automated and cost-efficient solutions that would easily extract the text of manuscripts or other items in heritage collections and transform it into content compatible with the accessibility requirement

“Items in heritage collections” means privately or publicly owned goods presenting an historical, artistic archaeological, aesthetic, scientific or technical interest and that are part of collections preserved by cultural institutions such as libraries, archives and museums.

The Elmbridge Museum collection is accessible through the online platform IMu which is compatible with the museum collection database EMu. For this reason it is not possible to change the way the collections are presented on the website. Elmbridge Museum will undertake regular updates to the collections management system to ensure use of the latest technologies.

What we’re doing to improve accessibility

Our accessibility roadmap (below) shows how and when we plan to improve accessibility on this website.

September 2020


  • Add alt-text to all images (museum staff)
  • Review all PDF documents and replace essential documents with accessible versions (museum staff)
  • Tender process for new website development (Museum Manager/Procurement Adviser)


October 2020 – January 2021


  • Development of new website (museum/ICT/comms staff and web developer)


February 2021


  • User testing of new website (local community eg. teachers and local history society members)


March 2021


  • Snagging (web developer)
  • New website launch to AA-compliant standards (museum staff)


Preparation of this accessibility statement

This statement was prepared on 29 September 2020. It will be reviewed annually.

This website was last tested on 6 January 2020. The test was carried out by Elmbridge Borough Council using the SiteImprove tool and all pages of the website were tested.